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> Onslow College > Community > Complaints Procedure

Complaints Procedure

Guidelines for making a complaint

Step 1:

The issue requiring resolution can be addressed directly with the person concerned by the complainant or through their support person, orally or in writing.

Step 2:


If the issue is not resolved to the satisfaction of both parties then it should be referred to the appropriate person for investigation/arbitration/mediation (HOD, Dean, Deputy Principal, Course Coordinator).

Step 3:


If the issue is not resolved to the satisfaction of both parties a final appeal may be made to the Principal.

  • Parties involved should keep a written record of actions taken.

  • Complaints may be made directly to the Principal. Depending on the nature of the complaint the Principal may refer the matter to the Board of Trustees.

  • Complaints regarding the Principal should be made to the chairperson of the Board of Trustees.

  • Investigation of complaints should be conducted in a fair and transparent manner that accords respect to all parties and reflects the principles of natural justice.

  • All parties to a complaint will be informed of the outcome(s).


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