• (+64 4) 478 8189
  • (+64 4) 477 1140
  • Private Bag 13 906
    Johnsonville
    Wellington 6440
> Onslow College > Community > Complaints Procedure

Complaints Procedure

Guidelines for making a complaint


Step 1:


The issue requiring resolution can be addressed directly with the person concerned by the complainant or through their support person, orally or in writing.


Step 2:

 

If the issue is not resolved to the satisfaction of both parties then it should be referred to the appropriate person for investigation/arbitration/mediation (HOD, Dean, Deputy Principal, Course Coordinator).


Step 3:

 

If the issue is not resolved to the satisfaction of both parties a final appeal may be made to the Principal.


  • Parties involved should keep a written record of actions taken.

  • Complaints may be made directly to the Principal. Depending on the nature of the complaint the Principal may refer the matter to the Board of Trustees.

  • Complaints regarding the Principal should be made to the chairperson of the Board of Trustees.

  • Investigation of complaints should be conducted in a fair and transparent manner that accords respect to all parties and reflects the principles of natural justice.

  • All parties to a complaint will be informed of the outcome(s).

News

Teacher Only Day - Monday 17 November

Thursday 13th November 2014

The College will be closed on Monday 17 November for a Teacher Only Day. The staff will be using this time to undertake...

Read more »

Tutorial Timetables

Thursday 6th November 2014

Tutorial timetables are now available. Follow the link to the Onslow College Moodle site to download the timetable in ...

Read more »

College Sport Wellington Sportsperson of the Year Awards 2014

Monday 3rd November 2014

On Sunday night (2 Nov) schools from around the Wellington region came together to celebrate the achievements of their s...

Read more »

Senior end of year

Wednesday 22nd October 2014

SENIOR TIMELINES END OF YEAR - 2014 Attendance at Form times and Assemblies is critical over the next 3 weeks Mon 20 Oct...

Read more »

University Scholarships

Monday 20th October 2014

We are delighted that so many of our students in Year 13 have recevied scholarships for Tertiary Study in 2015. Victor...

Read more »

Bulletin

Wednesday 11th June 2014

Copies of all our bulletins are available on the website http://www.onslow.school.nz/home/about-us/newsletters/bulletins...

Read more »