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> Onslow College > Community > Complaints Procedure

Complaints Procedure

Guidelines for making a complaint


Step 1:


The issue requiring resolution can be addressed directly with the person concerned by the complainant or through their support person, orally or in writing.


Step 2:

 

If the issue is not resolved to the satisfaction of both parties then it should be referred to the appropriate person for investigation/arbitration/mediation (HOD, Dean, Deputy Principal, Course Coordinator).


Step 3:

 

If the issue is not resolved to the satisfaction of both parties a final appeal may be made to the Principal.


  • Parties involved should keep a written record of actions taken.

  • Complaints may be made directly to the Principal. Depending on the nature of the complaint the Principal may refer the matter to the Board of Trustees.

  • Complaints regarding the Principal should be made to the chairperson of the Board of Trustees.

  • Investigation of complaints should be conducted in a fair and transparent manner that accords respect to all parties and reflects the principles of natural justice.

  • All parties to a complaint will be informed of the outcome(s).

News

 

Enrolment Information

For enrolment information, please go to our enrolment pages.  There you will also find a "Request an Enrolment Pack" form.  Please complete this if you would like to request an enrolment pack.  Please note, we can only accept enrolment applications for students living within our zone.



Summer Sports Registration

All Summer Sports Registrations are due Friday 3 February.

A green form was posted during the holidays in a pack with other school relevent information. If you have misplaced or did not receive the form, please download a copy from the 'Sports Offered and Information' section of this website..



Stationery


To make life easier for you for Back to School, we have teamed up with School Supplies Direct so that you can buy all your school stationery needs over the Internet or by mail order.  Click here to access the website: www.myschool.co.nz

 

Warehouse Stationery Support Your School programme: visit www.warehousestationery.co.nz to download Onslow College's unique voucher.  By presenting this voucher when you purchase school stationery from Warehouse Stationery, Onslow College will be awarded BlueBiz Rewards Points which help us to get more resources for the school.

 


Community Consultation Feedback

Peter Leggat met with groups of randomly selected parents in October to gather their feedback on what Onslow is currently doing well and what we can improve on.  Check out the summarised feedback here.

Congratulations to...

  Jamie Alexander and Tiara Te Ariki - selected for the Western Bays Under 17 Girls' Softball team that competed in the Central Regions Softball Tournament over the weekend. Matt Edridge - selected for the Wellington Mens Futsal squad. &n...

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